Solutions

All of our VOIP telephony solutions are hosted in the cloud and deliver all of the features and functions required whether you are a small business or a large public company. Our Solutions arm your employees with the exact tools they need to communicate and collaborate, wherever they are located, with colleagues, suppliers and customers making them more productive, effective and efficient as a result. As an agnostic and trusted advisor we will spend time understanding your requirements and recommend the solution for your business from the leading vendors in the market.

Our solutions will offer:

• Global Calling capability
• Company-wide team messaging
• HD video conferencing
• Supervisor & service quality analytics
• Switchboard
• Integration with CRM and business applications

Video Conferencing – Free HD video & video conferencing with unlimited meetings, no time limits and free dial-in with toll-free numbers.

Phones and Accessories – The best-in-class IP phones to go with the unparalleled call quality and reliability of your phone system

• Desk Phones
• Cordless Phones
• IP Conference Phones
• Headsets

Integrations – Our solutions can integrate into a wide range of CRM, ERP, Helpdesk, Productivity and Security applications to ensure your business phone system/contact centre is truly part of your technology ecosystem

Omnichannel Routing – Never miss a customer satisfaction opportunity. Contact Centre brings web, chat, SMS, social media, and voice channels on to one central platform.

Agent Productivity – Achieve lightning-fast first contact resolution every time. 8×8’s intuitive interface and comprehensive internal communications hub equips contact centre agents to manage every customer engagement swiftly and optimally.

Analytics – Access real-time analytics and reporting from any internet-connected device. Contact Centre shows you queues, customer journeys, and wait times across each of your customer engagement channels.
Integrations – Our solutions support comprehensive CRM integrations with Salesforce, Microsoft Dynamics, Zendesk, and more. Place calls directly from your preferred system and log customer interactions automatically.

Business Broadband – A flexible and cost-effective connection that can be up-scaled as required. The services are assessed to make sure contention ratios (sharing) are minimised.

Dedicated Internet Access (DIA) – This is very different from a standard broadband service; it is truly built for business. Service Level Agreements (SLA) are provided and are backed up by the providers. There is access to Network Operation Centre (NOC) engineers as well as faster paths for fault escalation, where required. What is purchased is what is delivered, there are no contention issues with DIA products.

Multi-Protocol Label Switching (MPLS) – Secure Private Networks (SPN) are deployed via a routing technique in telecommunication networks, directing data from one ‘node’ to the next based on short path labels, rather than long network addresses. This avoids complex lockups in a routing table and speeds up the flow of data traffic.

Managed Wide Area Network (WAN) – A value added, outsourced service including monitoring, reporting, security and outsourced customer premises equipment (CPE). These can include a network containing groups of LANs and other systems.

Managed WiFi – Wireless LAN – Provision of Wi-Fi internet access for guests (public access), residents, and employees (private access) throughout a premises. Designs typically include devices such as wireless controllers, wireless access points, switches and extensive cabling. One fully managed end-to-end solution, with built in security.

Software Defined Wide Area Networking (SD-WAN) – This is changing the way organisations think about networking multiple locations. Our SD-WAN portfolio leads the market by providing access to the leading SD-WAN vendors technology.